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Useful links

Useful Links

Some helpful links to assist you

Restrictive practice is guided by the NDIS Quality and Safeguarding framework. We have a zero-tolerance policy to restrictive practice. If a new client already has a restrictive practice in place, we will work alongside the client, their advocates and other professionals to identify the least restrictive strategies.

It is ok to speak up about things that make you worried, unhappy, nervous or scared. We will always take your concerns seriously. We will try to resolve the issue and will work with you to find the best solution possible. All clients receive a copy of our complaints brochure, but please don’t hesitate to contact us via email at referrals@disabilityliving.org.au or phone on 8132 5400 if you would like to receive a copy before beginning your service.

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services.

Find out more about the NDIS

disAbility Living collects and uses a range of personal and health information to deliver the best possible support for our clients. We will not disclose confidential or sensitive information to people or organisations unless given written or verbal consent. All clients receive a copy of our privacy brochure, but if you would like to receive a copy before beginning your service, please do not hesitate to contact us at referrals@disabilityliving.org.au or 08 8132 5400.

View our full privacy policy.

You have the right to end a service at any time. Exiting a service is as easy as sending us notification via email, phone or writing. All notice periods are outlined in our Service Agreement and are dependent on the services you have chosen. Our Service Access Team will happily talk to you about how you can do this and help you through the process if you need any assistance via referrals@disabilityliving.org.au or phone 8132 5400.